We bring customers back with the data you already have
Get more orders, more often with Redcat and Impact Data
Increase a customer's likelihood to visit by up to x10 when you combine Impact Data with your Redcat loyalty program.
Read how we do it in our case study about successful loyalty programs
Drive more visits and revenue
Impact Data analyses the customer data generated from your Redcat hospitality IT platform to send each customer the right message, at the right time, with the right offer.
On average, without prompting, a customer is about 2% likely to visit your business in a 7-day period. That's about 20 out of 1000 customers that will visit unprompted.
Redcat and Impact Data can increase the likelihood of visiting to 20%. That is an increase of at least 80 extra visits per week.
It’s not magic, it’s science
- We connect to the Redcat platform
- Analyse customer data
- Send each customer the right message at the right time
- …And they come back
Do discounts your way
The native coupon integration allows your Redcat coupons to automatically be available in your TalkBox Emails and SMSs. Meaning you are providing real-time opportunities to engage customers through all parts of your sales cycle.
Hands-free marketing? You bet!
We automatically trigger messages based on a visit, absence of a visit, or a customer profile and behaviour. …And for those who want more than just automated communications, create as many promotions and campaigns as you like.
Promotions to suit your needs
Explore our TalkBox Examples
Want to see the emails and SMS that work to get you more bookings, more often?
Experience the series of emails with the Redcat Journey!
Hear from just a few happy clients.
“It has been great to see behavioural communications drive our customer retention and keep Yo-Chi top of mind for customers. We recently ran a loyalty campaign and saw such fantastic results. A huge thanks to Redcat and Impact Data for supporting us and always providing us with fantastic recommendations”
Lauren Lagos
Marketing Leader Yo-Chi
“Impact Data is a partner that, through our sophisticated API integration, takes our loyalty platform to the next level. They are a marketing resource, data scientist and automation tool all in one. It allows our customers to focus on what they do best whilst giving them clear insights into their consumer's behaviours and trends to help make critical business decisions.’”
Thoughts from Lawrence Pelletier
Global Sales and Marketing Director
Bring my customers back
FAQs
We connect your TalkBox account to Polygon and take a daily feed of your new loyalty members and all of the transactions that happened for loyalty members. TalkBox then analyses this data, updates each contact and triggers the right message at the right time to get your customers back more often. Plus, with our native Redcat coupon integration you can seamlessly incentivise your customers to return, drive sales on a slow day and increase your average transaction size.
Our hands-free engagement and retention solution is like having your own team of customer analysts looking for opportunities to drive more orders from your customers. We find and engage with the customers that need a prompt to return.
TalkBox calculates an ‘Expected next visit’ for each customer, this is based on the timing between visits after they have recorded 3 or more visits. We use this calculation to automatically trigger reactivation messages if customers miss their expected next visit date.
Everyday.
Yes, simply create your coupons once in Polygon and they are automatically available for use in your communications in TalkBox.
To get set up we need about an hour of your time and then it's set and forget.
Absolutely, with all your loyalty customers in one place, it's easy to send your brand and promotional messages. When you become an Impact Data customer, we provide you with training materials, videos and access to our Learning & Support Centre, plus you can always reach out to our support team at support@impactdata.com.au for a prompt response to your query.
Some of Australia’s favourite brands, including Schnitz, Concept Ate Group (Noodle Box, Patty Smiths & Huxtaburger), Gami Chicken, Yo-Chi, and more
Impact Data can work with you to help show the engagement from your customers, voucher redemptions and even your NPS score. Plus, we can support your reporting platform to help you get a better view of your overall performance.
Our solution can support multiple brands under a central marketing function. Communicate with customers based on location or send your message nation wide across multiple brands in the one loyalty program. Together we can support your business.
We have worked with many Redcat customers and we know what works. We have researched the triggers and the offers that will drive repeat visits and that’s what we set up for you out of the box.